Frequently Asked Questions

Shipping & Delivery:

• How quickly do you process orders?

  • We typically process orders within 1-2 business days, taking extra care with packaging for collectibles and antiques.

• What are your shipping options and delivery times for the continental US?

  • Standard/Ground: 10-15 business days
  • Priority: 7-10 business days (includes tracking and insurance up to $100)
  • Expedited: 3-5 business days (includes tracking and insurance up to $100)

• Do you ship to Alaska, Hawaii, and Puerto Rico?

  • Yes, please select the International Shipping option for these destinations.

• How long does international shipping take?

  • International shipping times vary based on the destination. (includes tracking and insurance up to $100)  
     

• Will I receive tracking information?

  • Tracking is included with Priority, Expedited, and International Shipping options. Standard/Ground shipping may or may not include tracking. Please check the details at checkout.

• Is shipping insurance included?

  • Insurance up to $100 is included with Priority, Expedited, and International Shipping options. For higher value items, additional insurance may be available at checkout. Standard/Ground shipping may or may not include insurance. Please check the details at checkout.  
     

• What if my package is lost, stolen, or damaged?

  • Wilder Innovations Marketplace takes great care in packaging items. However, we are not responsible for packages that are lost, stolen, or damaged during transit. For Priority, Expedited, and International Shipping, you may be eligible for insurance coverage up to $100 as provided by the carrier. For higher value items with added insurance, claims should be filed directly with the carrier.

• What if I entered the wrong shipping address?

  • Please contact us immediately if you notice an error. We are not responsible for items shipped to incorrect addresses provided at checkout.

• How much does shipping cost?

  • Shipping costs are a flat fee per order of [Specify flat fee amount, e.g., $7.99] for all shipping options within the continental US. International shipping costs are calculated based on destination and weight.

• Where do you ship to?

  • We ship to the continental United States, and internationally. Note that some antique items may have shipping restrictions based on their size, fragility, or international regulations.  
     

Products & Ordering:

• What types of items do you sell?

  • We specialize in sports trading cards (new and vintage), a variety of collectibles (e.g., figures, memorabilia), and unique antique items.

• Are the condition of your items guaranteed?

  • We strive to accurately describe the condition of all our items, including any flaws or wear. For trading cards, we often provide grading information where available. For collectibles and antiques, detailed descriptions and photographs are provided. Please review these carefully before purchasing.

• Can I request more information or photos of an item?

  • Yes, please contact us at info@wilderinnovations.com with the specific item and your request, and we will do our best to provide additional details or images.

• Do you offer grading services for trading cards?

  • No

• Do you authenticate your antiques?

  • We do our best to research and describe our antiques accurately based on available information and expertise. However, we may not provide formal authentication unless explicitly stated in the product description.

• Do you offer pre-orders or backorders?

  • No, we do not offer pre-orders or backorders. Our items are often rare in nature and may be the only one we have in circulation. Once an item is sold, it may not be available again.

• How can I pay for my order?

  • We accept major credit cards (Visa, Mastercard, American Express, Discover). For high-value antiques, we may consider alternative payment arrangements – please contact us.

• Is my payment information secure?

  • Yes, our website uses a secure payment method through Stripe. Stripe uses encryption for payment processing extensively to protect sensitive data both in transit and at rest encryption to protect your personal and payment information.  

• Can I cancel or change my order after it's been placed?

  • Please contact us as soon as possible if you need to make changes or cancel your order. Due to the unique nature of some of our items, cancellations or changes may not always be possible once the order is being processed or has been shipped.

 

Returns & Exchanges:

• What is your return policy?

  • Due to the unique and often vintage nature of our items, returns are typically only accepted if there was a significant error in the item description. Please review the descriptions and photos carefully before purchasing. See our Terms and Conditions policy for details.

Account & Contact:

• Do I need to create an account to place an order?

  • No, you can check out as a guest. 

• How can I contact you if I have other questions?

  • Please contact us via email at info@wilderinnovations.com. We aim to respond to all inquiries within 24-48 business hours.